Technical Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients’ products or services.

Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.

In this role, you'll:

· Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.

· Assist customers with inquiries, order processing, troubleshooting, and guidance.

· Build deep product and service knowledge to deliver confident and accurate support.

· Handle customer issues with patience, professionalism, and a solution-oriented mindset.

· Create positive customer experiences through personalized assistance and clear communication.

· Collaborate within a dynamic and supportive team to achieve shared service and performance goals.

Essential Functions / Core Responsibilities:

· Ensure service delivery meets contractual Key Performance Indicators (KPIs).

· Clarify customer requirements using effective probing and decision-support tools.

· Listen attentively, demonstrate empathy, and build strong customer rapport.

· Greet customers in a courteous, friendly, and professional manner following agreed procedures.

· Maintain working knowledge of client products and services.

· Prepare complete and accurate documentation, including account notations.

· Participate in initiatives aimed at improving customer satisfaction and business performance.

· Identify opportunities to offer additional products or services when appropriate.

Candidate Profile:

· Proficiency in Italian and English, both written and verbal.

· High school diploma required; relevant experience is an advantage.

· Excellent communication, interpersonal, and customer engagement skills.

· Comfortable working in a fast-paced, performance-driven environment.

· Strong multitasking, prioritization, and adaptability skills.

· Basic computer skills and system navigation capability.

· Ability to work independently and collaboratively within a team.

· Detail-oriented, dependable, and professional.

· Patient, composed, and solution-oriented in all customer interactions.

· Flexible to work rotating shifts as required.

· Strong problem-solving and analytical skills with a customer-centric mindset.

Career Framework Role:

Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.

What We Offer:

· Competitive Salary

· Transportation Provided

· Medical & Social Insurance

· Fast track for promotions within 6 months

· Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)

· Supportive, inclusive, and growth-focused work environment

Additional Information:

Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.

Technical Advisor – Italian Speakers - Cairo

About Concentrix