Travel Advisor (Portuguese-English Bilingual)

The Travel Advisor position interfaces with customers via inbound calls, chats, emails, and other communication channels to provide exceptional travel-related support. In this role, you will assist customers with travel inquiries, reservations, itinerary changes, and general travel guidance while delivering a seamless customer experience.

Joining this role provides the opportunity to work in a dynamic travel environment, develop customer service expertise, and build a rewarding career with one of the world's leading customer experience organizations.

In This Role, You'll:

Be the primary point of contact for customers, providing support through phone, email, and chat.
Assist customers with travel-related inquiries, bookings, changes, and cancellations.
Deliver accurate information and guidance regarding travel services and policies.
Resolve customer concerns professionally and efficiently while ensuring a positive experience.
Build strong customer relationships through empathy, active listening, and clear communication.
Collaborate with colleagues and support teams to achieve service and performance goals.

Essential Functions / Core Responsibilities:

Ensure service delivery meets quality and performance standards.
Identify customer needs through effective questioning and active listening.
Provide timely and accurate resolutions to customer inquiries.
Maintain up-to-date knowledge of travel products, services, and processes.
Accurately document customer interactions and account updates.
Contribute to customer satisfaction and continuous improvement initiatives.
Adhere to company policies, procedures, and operational requirements.

Candidate Profile:

Fluent in Portuguese and English, both written and verbal.
High school diploma or equivalent.
Previous customer service experience is an advantage.
Excellent communication, interpersonal, and customer engagement skills.
Strong problem-solving and analytical skills.
Comfortable working in a fast-paced, performance-driven environment.
Ability to multitask, prioritize, and adapt to changing business needs.
Basic computer skills and ability to navigate multiple systems.
Ability to work independently and collaboratively within a team.
Detail-oriented, dependable, and professional.
Patient, composed, and solution-oriented in all customer interactions.
Flexible to work rotational shifts.

Location:

Smart Village, 6th of October

Compensation & Benefits:

Competitive Monthly Gross Salary
Monthly Sign-on Bonus for the First 3 Months
Medical Insurance
Social Insurance
Transportation Provided
Bright Career Path with Promotion Opportunities After Completing the First 6 Months

Shift Details:

Rotational Shifts
9 Working Hours per Shift
Earliest Start Time: 10:00 AM
Latest End Time: 1:00 AM

Career Growth:

This role offers a structured learning and development journey with ongoing coaching and support. Successful employees will have access to internal career opportunities and promotion pathways after completing their first six months, based on performance and business needs.

Additional Information:

Program requirements, responsibilities, and expectations may vary based on operational needs and business requirements.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Concentrix is an equal opportunity employer and considers all qualified applicants based on role requirements and business needs.

Portuguese Travel Advisor

About Concentrix